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Tour Accessibility and Cancellation Policies

Tour Cancellation Policy

Franconia History LLC understands that schedules change, especially while you are on vacation or with family.  You are welcome to cancel or reschedule your tour with us at no additional charge up to twelve hours prior to the scheduled start time of your tour.

If cancellation is required, you are requested to notify us no later than twelve hours before your scheduled tour start time.  Please note that any cancellations you make within twelve hours of your scheduled tour start time will cause the forfeiture of one-half of the fee you paid for the tour.

Franconia Museum LLC cannot be held responsible for delays or cancellations of customer trips that result from weather, traffic, mechanical difficulties or circumstances beyond our control.  If Franconia History LLC is forced to cancel your tour due to reasons outside of company control, all prior payments will be refunded to you within ten business days.

Accessibility Policy

ACCESSIBILITY STATEMENT:

Franconia History LLC hosts various outdoor guided walking tours of Alexandria and other nearby cities.  Due to the nature of these older cities including cobbled streets, narrow pavements, flooded roads and steep gradients in some places our tours vary in accessibility; however, we make every effort to ensure we can make tours as accessible as is possible for visitors.  Our tours have different starting points and often vary in time.  Therefore, please check the tour information on our website for the individual tours you plan to attend.  Tour length currently ranges between one and five hours depending on the tour.

We encourage visitors to book onto our tours via our website to ensure that their place is reserved; however, we do also welcome visitors on our tours who have not pre-booked.  Tours are available on different days depending on the type of tour; so please ensure you check the date and time of your tour when booking.  We ask visitors to arrive ten minutes prior to the start of the tour to ensure that we are able to start the tour on time. 

We strive to do everything we can to meet visitor’s specific needs and are always seeking to improve on our customer experience.  Please read over the tour descriptions on our website carefully for more information.  If there are any questions we do not answer, please do not hesitate to contact us so that we can endeavor to make sure your needs are met. 

GETTING HERE:
Please check the starting points of the tour you are attending before making your journey.  As there are steep gradients on some of these tours, we encourage people to consider using parking lots closer to the start point of the tour.  Please do not hesitate to contact us beforehand if you require additional advice regarding parking your car or getting on public transport in the city. 

ACCESSIBILITY INFORMATION:
As our walking tours are situated within an historic city, there are aspects of our tours that we are unable to alter.  These include cobbled streets, narrow pavements, flooded roads, steep gradients and curbs; there are also sections of stairs on some of our tours. We advise visitors of the following main considerations: 
 
Some of our tours are marked as active walking tours; guests are advised that they should be physically capable and prepared to walk around an urban environment f
or up to three hours.  We make use where possible of existing outdoor street furniture for visitors to rest while we tell stories; however, all guests should ensure that they are physically able to keep up with a tour group.  On certain tours we use unavoidable steps; while on other tours we are able to avoid steps.  Visitors should be physically capable of climbing steps.  These are highlighted on individual tour information as well as at the start of tours.

Care should be taken when walking on different surfaces if wet or icy; particularly in cobbled or uneven areas and when using steps or curbs.  All our tours take place out of doors and visitors should wear appropriate clothing for the weather conditions (ie. waterproof jacket, umbrella, sun protection etc.).  Sensible footwear is also recommended due to the uneven nature of some surfaces. ​  As the tours take place outside; all lighting is from natural light sources and the hours of our tour operation throughout the year reflect this.  Visitors are advised to stay hydrated during tours, especially on warmer days.  Visitors are encouraged to bring water with them.  Walkers, folding chairs and pushchairs are allowed on our tours, but visitors may find uneven or muddy surfaces more difficult to navigate.  Please do not hesitate to contact us if you have any queries on the suitability of a tour.

WHEELCHAIRS AND MOBILITY VEHICLES:

Any guests who use a wheelchair must be capable of travelling throughout the length of the relevant tour, some parts of which will be on uneven terrain.  Manual wheelchair users are likely to need to bring a personal assistant with them.  Self-propelled wheelchair users even with assistance are likely to struggle in some areas and as a result may experience difficulty on some areas of tours.  Guests who use an electric wheelchair or mobility scooter must ensure they have sufficient battery power for the duration of a tour.  Our guides will be happy to assist where possible at points where a wheelchair user is struggling with terrain.  Please refer to individual tour information as some tours are unsuitable for wheelchairs and mobility vehicles.  Please do not hesitate to contact us if you have any queries on the suitability of a tour.

HEARING IMPAIRED GUESTS:

Our walking and driving tours are predominantly verbal with stories told by guides; this is however also accompanied by visual aids presented by guides.  We do our upmost to take advantage of quieter locations to tell longer stories with guides continually ensuring throughout tours that visitors are able to hear adequately.  Visitors are advised that they should be able to adequately hear a guide within an external environment. 

 

VISUALLY IMPAIRED GUESTS:

Visitors with visual impairment are advised to consider the above accessibility information as well as specific tour information to ensure that the tour is suitable.  Please do not hesitate to contact us if you have any queries on the suitability of a tour or if we can help with adapting the tour to your requirements.

ASSISTANCE DOGS:
All dogs are welcome on our walking tours including registered guide dogs, hearing dogs and medical alert dogs.  Please make us aware of this beforehand by email at franconiahistory@gmail.com.

TOILET FACILITIES:

As we host outdoor walking tours we are not able to provide permanent toilet facilities for visitors.  We however try to ensure our tours are designed to pass via public accessible toilets as a rest break for visitors.  We are however not able to guarantee that these will be open at all times during our tours. Our guides will always try to direct visitors towards open facilities if required.

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